Requests for assistance by users with a valid Maintenance Support Agreement (MSA) can be logged by telephone, fax or e-mail for a rapid response during normal support office hours.
These are Monday – Friday 09:00 – 17:00 GMT (excluding public bank holidays) – Outside of these hours support requests are normally actioned within a 24 hour period.
Telephone support is available by calling our main switchboard telephone contact number
Tel: +44(0) 345 500 3636
Fax: +44(0) 345 500 3637
(local rate number) and ask for support.